Privacy Policy

Lighthouse Finance Partners Pty Ltd commitment to privacy

Lighthouse Finance Partners Pty Ltd (ACN 656 799 736) is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (“Privacy Act”) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our “Privacy Policy”.

In this Privacy Policy, “we” and “us” refers to Lighthouse Finance Partners Pty Ltd (ACN 656 799 736) and “you” refers to any individual about whom we collect personal information.

About Lighthouse Finance Partners Pty Ltd

Lighthouse Finance Partners Pty Ltd (ACN 656 799 736) is a proprietary limited company.

Lighthouse Finance Partners Pty Ltd offers a complete range of senior financial advice services, including but not limited to:

(a) Management reporting and analysis;
(b) Budgets, forecasting and KPI’s;
(c) Raising debt/equity and refinancing;
(d) Sale of business;
(e) External stakeholder relations (such as Board, shareholders and banks);
(f) Preparation of business cases for capital expenditure;
(g) Implementing new finance systems; and
(h) Automation and streamlining of finance processes.

What information does Lighthouse Finance Partners Pty Ltd collect about you?

(a) Clients and prospective clients

When you enquire about our services or when you become a client of Lighthouse Finance Partners Pty Ltd, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

(i) your name, e-mail, postal address and other contact details;
(ii) your age or date of birth;
(iii) your gender;
(iv) credit card information;
(v) credit history;
(vi) information about your employer or an organisation who you represent;
(vii) your professional details;
(viii) your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
(ix) details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
(x) any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect
(xi) information you provide to us through customer surveys; and

(b) Prospective employees or applicant

We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.

We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions which involve working with children).

Lighthouse Finance Partners Pty Ltd may collect personal information about other individuals who are not clients of Lighthouse Finance Partners Pty Ltd. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to Lighthouse Finance Partners Pty Ltd, and other individuals who interact with Lighthouse Finance Partners Pty Ltd on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Lighthouse Finance Partners Pty Ltd. Generally, it would include your name, contact details, etc.

If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.

In limited circumstances, Lighthouse Finance Partners Pty Ltd may collect information which is considered sensitive information. For example, if you are injured at an event promoted or delivered by Lighthouse Finance Partners Pty Ltd we may collect health information about you in an emergency or otherwise with your consent.

We may collect personal information about children (for example, when children participate in events we are involved with). Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf.

You can always decline to give Lighthouse Finance Partners Pty Ltd any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.

(d) Visitors to our websites

The way in which we handle the personal information of visitors to our websites is discussed below.

How and why does Lighthouse Finance Partners Pty Ltd collect and use your personal information?

Lighthouse Finance Partners Pty Ltd collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services including senior financial advice services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships.

The purposes for which Lighthouse Finance Partners Pty Ltd usually collects and uses personal information depends on the nature of your interaction with us, but may include:

(a) to enable you to access and use our website;
(b) to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
(c) to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
(d) to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
(e) to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
(f) to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
(g) to consider your employment application.

Lighthouse Finance Partners Pty Ltd generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:

(a) Australian Taxation Office;
(b) our affiliated and related companies; and
(c) third party suppliers and contractors who assist us to operate our business.

Does Lighthouse Finance Partners Pty Ltd use your personal information for direct marketing?

We and/or our carefully selected business partners may send you direct marketing communications and information about our service. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).

If you opt-out of receiving marketing material from us, we may still contact you in relation to its ongoing relationship with you.

How does Lighthouse Finance Partners Pty Ltd interact with you via the internet?

You may visit our websites (lighthousefp.com.au) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Lighthouse Finance Partners Pty Ltd will be managed in accordance with this Privacy Policy.

Lighthouse Finance Partners Pty Ltd's websites use cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content.

We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.

You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

Lighthouse Finance Partners Pty Ltd may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Lighthouse Finance Partners Pty Ltd's websites may contain links to third-party websites.

Lighthouse Finance Partners Pty Ltd is not responsible for the content or privacy practices of websites that are linked to our website.

Can you deal with Lighthouse Finance Partners Pty Ltd anonymously?

Lighthouse Finance Partners Pty Ltd will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for Lighthouse Finance Partners Pty Ltd to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.

How does Lighthouse Finance Partners Pty Ltd hold information?

Lighthouse Finance Partners Pty Ltd stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

Lighthouse Finance Partners Pty Ltd maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

We take steps to destroy or de-identify information that we no longer require.

How does Lighthouse Finance Partners Pty Ltd use and disclose personal information?

(a) For clients

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.

(b) Disclosure to contractors and other service providers

Lighthouse Finance Partners Pty Ltd may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.

Personal information may also be shared between related and affiliated companies of Lighthouse Finance Partners Pty Ltd , located in Australia and overseas.

Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

Lighthouse Finance Partners Pty Ltd will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

(i) administering billing and payments and debt recovery;
(ii) planning, managing, monitoring and evaluating our services;
(iii) quality improvement activities;
(iv) statistical analysis and reporting;
(v) training staff, contractors and other workers;
(vi) risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
(vii) responding to enquiries and complaints regarding our services;
(viii) obtaining advice from consultants and other professional advisers; and
(ix) responding to subpoenas and other legal orders and obligations.

Does Lighthouse Finance Partners Pty Ltd disclose your personal information overseas?

Lighthouse Finance Partners Pty Ltd works with clients, service providers, third party suppliers, and sponsors located in New Zealand and the USA (“overseas recipients”). It is likely that your personal information will be disclosed to overseas recipients.

Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

How can you access or seek correction of your personal information?

You are entitled to access your personal information held by Lighthouse Finance Partners Pty Ltd on request.

To request access to your personal information please contact our privacy officer using the contact details set out below.

You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

What should you do if you have a complaint about the handling of your personal information?

You may contact Lighthouse Finance Partners Pty Ltd at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to the privacy officer at the contact details set out below.

The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that Lighthouse Finance Partners Pty Ltd may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

How changes are made to this Privacy Policy?

Lighthouse Finance Partners Pty Ltd may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

How can you contact Lighthouse Finance Partners Pty Ltd?

The contact details for Lighthouse Finance Partners Pty Ltd are:

Benjamin Gilbert
ben@lighthousefp.com.au
0466 261 665

This Privacy Policy was last updated in July 2025.